Orders, Shipping & Returns Policy

Orders

Please be aware that due to an increase in fraudulent transactions with credit card payments, (fraudsters are obtaining credit card numbers from when they are not the holder of the credit card), if placing an order on our website using a credit card, we may request an actual image of the credit card used and a copy of a utility bill or proof of identity to accounts@melbournehifi.com.au. Please make sure the scanned image is clear and legible. We encourage you to blank out the middle numbers and allow us to see the first and last four numbers. We do need to see expiry and your name.

If you are unsure about something or feel uncomfortable please don't hesitate to contact us via email or phone 03 92302000.

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We offer 4 ways to pay for your order: Credit Card, Bank Transfer, Paypal and Telephone Order. It's important to understand the requirements and instructions before placing your order with any of the following options. We strongly recommend PayPal as a preferred payment method, as it is the most secure method for both yourself and Melbourne HIFI.

Shipping 

Can I get my order to be delivered to any address?

We use a combination of courier companies and Australia Post. Depending on our choice of carrier, we may not be able to ship to P.O Boxes. We may not be able to ship to remote destinations within Australia in some cases, so please contact us to enquire about your options if you live in a remote area. 

We do not ship outside of Australia. 

When will my order arrive?

In most cases we only advertise items for sale that are in stock at Melbourne Hi Fi. If by chance you place an order for an item out of stock, we will contact you immediately with an estimated shipping and delivery date. Items in stock will be despatched in most cases within 48 to 72 hours of the order payment being received*.

Courier company delivery times vary. The time taken for your order to reach you will depend on the carrier and your location. The average time taken is from 2 days in Metro Melbourne and between 2-5 business days outside Victoria. Remote areas of NT, QLD & WA may take longer.

We do not accept responsibility for carrier delivery delays but will do our best to ensure the fastest possible delivery.

* Within weekday business hours

Is my item insured?

All orders are shipped without insurance. Melbourne Hi Fi will not be responsible for lost or damaged items while in transit. Additional insurance may be arranged at cost. Please contact us to enquire about your options.

EO&E, Melbourne HiFi reserves the right to refuse supply of goods and services without prejudice, no correspondence will be entered into. Prices and Specification can change without notice beyond the control of Melbourne HiFi it's staff and Suppliers.

Returns

What do I do in case I need to return a product?

If you need to return an item call us prior to sending anything back to us. Goods will not be accepted without prior agreement.

Items can only be returned for a refund or credit in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton. Items must be returned within a period of 7 days. No exchanges will be accepted after 7 days.

If the item is returned in original condition, you will be given a credit or a refund, excluding any shipping and insurance charges.

Melbourne Hi Fi reserves the right to refuse the return if the above guidelines are not met.

Any shipping costs are the responsibility of the buyer.

EO&E, Melbourne HiFi reserves the right to refuse supply of goods and services without prejudice, no correspondence will be entered into. Prices and Specification can change without notice beyond the control of Melbourne HiFi it's staff and Suppliers.