1. INTRODUCTION
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Melbourne Hi-Fi Pty Ltd (“Melbourne Hi-Fi”, “Australia Hi-Fi”, “we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, purchasing from us, or interacting with us, you consent to the practices described in this policy.
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2. INFORMATION WE COLLECT
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We collect only the information reasonably necessary to:
• process orders
• arrange delivery and installation
• provide warranties and support
• communicate regarding services
• improve your customer experience
We may collect the following types of personal information:
Identity & Contact Information
• Name
• Address
• Email address
• Phone number
Purchase & Transaction Information
• Items purchased
• Order history
• Payment confirmations (we do not store full credit card details — these are processed securely via Shopify, PayPal, Apple Pay, Google Pay or other approved payment gateways)
Technical Information (automatically collected by our website)
• IP address
• Browser type
• Device information
• Cookies and site analytics data
Optional Marketing Information
• Email marketing preferences
• Responses to promotions or surveys
We do not collect:
• sensitive information
• biometric data
• unnecessary personal data
• information unrelated to the purchase or service you request
• phone numbers for SMS marketing (we do not send marketing text messages)
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3. HOW WE COLLECT INFORMATION
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We collect personal information when you:
• purchase products online or in-store
• create an account on our website
• subscribe to our mailing list
• contact us via phone, email, Podium, or our support channels
• engage with our social media or advertising
• request installation, service or warranty support
Information is collected directly from you unless it is unreasonable or impracticable, in which case we may obtain it from:
• freight providers
• payment processors
• authorised brand partners when arranging warranty claims
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4. HOW WE USE YOUR INFORMATION
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We use your information to:
• process and fulfill your orders
• arrange shipping, delivery, or installation
• communicate regarding your purchase
• provide product support and warranty service
• verify identity for fraud prevention
• maintain accurate records for tax and accounting compliance
• improve our services and website
• send marketing emails only if you have opted in
You may unsubscribe from emails at any time by clicking “unsubscribe” in any communication. We immediately remove you from our mailing list.
We do not:
• sell your data
• provide personal information to third-party marketers
• text message customers for marketing purposes
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5. DISCLOSURE OF INFORMATION
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We may disclose your information to:
• couriers and logistics companies (for shipping)
• installers or technicians (where you request a service)
• payment providers (for secure processing)
• brand distributors (for warranty claims or replacements)
• IT service providers who support our website or systems
• government agencies where required by law
All partners receiving information are required to comply with privacy and confidentiality standards.
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6. STORAGE & SECURITY OF PERSONAL INFORMATION
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We store personal information securely in:
• Shopify’s encrypted systems
• our CRM and accounting platforms
• email and communication systems protected by industry-standard security
We take reasonable steps to protect your data from:
• unauthorised access
• misuse
• loss
• modification
• disclosure
If there is ever a data breach affecting you, we will notify you promptly as required under the Notifiable Data Breaches Scheme.
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7. ACCESS & CORRECTIONS
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You may request:
• access to your personal information
• correction of inaccurate or outdated information
• deletion of non-essential information
To request changes, email:
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8. EMAIL MARKETING & OPT-OUT
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Customers may be added to our mailing list if:
• they subscribe manually, or
• they make a purchase and opt in to marketing
You may unsubscribe at any time.
We do not:
• send SMS marketing
• share your email with third-party marketers
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9. COOKIES & ANALYTICS
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Our website uses cookies and analytics tools to:
• improve site performance
• understand browsing behaviour
• enhance your shopping experience
You can disable cookies in your browser settings at any time.
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10. THIRD-PARTY LINKS
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Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
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11. CHANGES TO THIS POLICY
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We may update this policy from time to time.
The latest version will always be available on our website.
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12. CONTACT US
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For privacy questions, concerns, or requests:
Melbourne Hi-Fi Pty Ltd
Email: info@melbournehifi.com.au
Phone: (03) 9230 2000
Website: www.melbournehifi.com.au